This Privacy Policy explains what personal information FairTrek Nepal collects through this website, why we collect it and the choices you have.

1. Information we collect

Information you give us

When you send a booking request, inquiry or contact message we collect your name, email address, phone or WhatsApp number, country, emergency contact, travel and flight dates, the names and phone numbers of people travelling with you, and any message you write.

Information collected automatically

Our servers record technical data such as IP address, browser type and version, operating system, device type, language, time zone, screen size, referring page and a device fingerprint (a coded summary of these settings). We use it for security, spam and fraud prevention and to keep the site running. When you send a form, this information is stored with your message so we can tell genuine enquiries from automated abuse. Our forms are protected by Google reCAPTCHA v3, which analyses how you interact with the page and sends limited data to Google to tell humans from bots.

Analytics

If enabled, we use Google Analytics or a similar service to understand how visitors use the site. It may set cookies and collects usage data such as pages viewed and approximate location.

2. How we use your information

To reply to your inquiry and plan, confirm and run your trip;
To arrange permits, accommodation, transport and guides on your behalf;
To protect the site against spam, fraud and abuse;
To improve the website and our services;
To meet legal and accounting obligations.

We share only what is needed with the people who deliver your trip (for example guides, lodges, transport and permit offices), with service providers that host or secure this website (including Google reCAPTCHA), and with authorities when the law requires it. We do not sell your personal information.

4. International transfers

We are based in Nepal and you may be elsewhere, so your information may be processed in more than one country. We take reasonable steps to protect it wherever it is handled.

5. How long we keep it

We keep enquiry and booking records for as long as needed to serve you, resolve disputes and meet legal obligations, and then delete or anonymise them.

6. Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Depending on where you live, you may have additional rights under laws such as the GDPR. Contact us and we will respond within a reasonable time.

7. Cookies and similar technologies

See our Cookie Policy for details.

8. Security

We use reasonable technical and organisational measures to protect your information, but no online service can be guaranteed to be completely secure.

9. Children

This site is not directed to children under 16. If you book for a minor you confirm you are their parent or legal guardian.

10. Changes

We may update this policy. The date at the top of this page shows the latest version.

11. Contact

For privacy questions, contact us.

Questions about this page? Contact FairTrek Nepal.

Privacy Policy